Shipping policy
Every artwork in this store is made to order to museum-quality archival standards. Printing, framing, and fulfilment is handled exclusively by our specialist fulfilment partner, theprintspace, operating from production facilities in London, Düsseldorf, and New York.
Your order passes through two stages before arrival: Production and Transit.
1. Production Times
Production begins on the next business day after your order is confirmed. Estimated production times are:
| Product | Estimated Production Time |
|---|---|
| Unframed prints | 1–2 business days |
| Framed and mounted prints | 5–10 business days |
Orders placed on weekends or public holidays enter production on the following business day. These timeframes are targets and may occasionally vary during peak periods.
2. Delivery Estimates
Once production is complete, your order is dispatched via premium tracked couriers including DHL, UPS, and Royal Mail. Estimated transit times from the date of dispatch are:
| Destination | Estimated Transit Time |
|---|---|
| United Kingdom | 6–10 business days |
| Germany | 6–10 business days |
| Europe (EU and EFTA) | 6–10 business days |
| United States and Canada | 6–10 business days |
| Rest of the World | 6–15 business days |
These estimates are provided on a best-endeavours basis and may be subject to variation during peak seasons or local postal disruptions. Delivery dates are not guaranteed.
3. Local Fulfilment — Avoiding Customs Delays
To minimise the likelihood of customs delays and unexpected import charges, theprintspace fulfils orders locally wherever possible:
- UK orders — printed and dispatched from London
- US orders — printed and dispatched from New York
- EU orders — printed and dispatched from Düsseldorf
The vast majority of orders to the UK, US, and EU will not incur import duties or customs fees as a result of this local fulfilment approach.
4. Customs and Import Duties — Other Destinations
For orders shipped to destinations outside the UK, US, and EU, local customs authorities may apply import duties or taxes upon arrival. These charges are outside our control and cannot be predicted or prepaid by us. Any import duties or taxes are the sole responsibility of the customer.
5. Tracking
You will receive a shipping confirmation email containing a live tracking link as soon as your order leaves our fulfilment partner's studio. You can monitor your delivery at any time using this link.
6. Packaging
Unframed prints are shipped flat or rolled in protective archival tubes depending on format size. Framed prints are packaged in custom heavy-duty structural packaging specifically designed to protect the glazing and frame during international transit. A4, A3,and A2 framed prints use glass glazing; all larger framed prints use acrylic glazing.
7. Delivery Problems
If your order arrives damaged, please refer to our Orders, Replacements & Refunds Policy for instructions on how to make a replacement claim.
If your tracking shows no movement for more than 8 working days beyond the estimated delivery date for courier shipments, or 14 working days for postal shipments, please contact us at admin@zanda.space with your order number, your full delivery address, and a screenshot of your current tracking status. We will take the matter up with our fulfilment partner on your behalf.